1. Why & how should I register myself with MadGlam?
You need to register at MADGLAM.COM in order to enhance your shopping experience every time you visit us. Also, we can keep you updated on your orders and refunds through email.
Simple Steps for Registration:
- Login to WWW.MADGLAM.COM
- Click on “My Account” Symbol
- Fill in your Email ID & Password
- Click on “Register”
- You will receive a confirmation mail on your registered email Id
2. How do I track my order & check status?
Steps for Tracking Your Order:
- Login to aramex.com
- When you place an order, you will receive a tracking number
- Enter your provided shipment number directly into the “Track Your Shipment” box
- Click on “Track”
3. What should I do if I miss my delivery?
Our shipment partner Aramex will do 3 attempts to deliver your package. If nobody is available to accept the delivery after multiple attempts, the package will be returned to us.
4. How do I return my products?
Please refer to our return policy here and following steps to return your products:
- Log in to the “My Account” section at MADGLAM.COM
- Select the product that needs to be returned
- Follow the steps and fill in the required information to complete the process.
5. How much will I be refunded if I return a product & what is the mode of refund?
We follow a 7-day return policy. However, the amount will not be refunded, it will be credited to your MadGlam’s wallet (minus COD handling charges) upon any kind of exchange or returning of the product.
6. How do I cancel or change my order?
At MadGlam you can cancel the order within 12 hours of placing your order by writing us an email/ contact us.
- If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability.
- If you choose to exchange an item, our delivery representative will pick up the original item from you & post pickup we will initiate the delivery of the exchange item to your address. Please note that we are only able to offer size exchanges.
8. How do I gift wrap for someone?
Ans. Gift wrap option is available at an additional cost of Rs. 35/-
9. How do I measure my size?